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1xx FAQ —
Frequently Asked Questions

From registration to withdrawal — find answers to all your 1xx questions in one place. Can't find what you're looking for? Contact our support team directly.

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Most frequently asked questions

Account
Registration & Login

Registration, login, password reset — find solutions to all account-related issues here. Registration page or Login Page See.

Payment
Deposits & Withdrawals

Everything you need to know about deposits and withdrawals via Mobile Pay, Nagad, and Rocket — limits, methods, and more. Transactions Page See.

Bonus
Bonuses & Promotions

Welcome bonuses, cashback, free bets — find out how to claim them and how to use them. Bonus Page See.

Betting
How to Place a Bet

Live betting, pre-match bets, understanding odds — find answers to all your betting questions here. Bet Page See.

Security
Account Security

Learn how to keep your account secure — 2FA, KYC verification, and session management explained.

Platform
Mobile & App

Mobile betting, browser support, app installation — find answers to all platform-related questions here. Platform Page See.

Account & Registration

8

Registration on 1xx is completely free — no charges to create an account. You only need a minimum deposit to start betting. For more details, Registration page See.

No. Each person may only register one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. For terms and conditions, This page See.

Yes, an OTP is sent to your mobile during registration. Verifying your number with the OTP activates your account. This is required to keep your account secure.

Login Page Click the "Forgot Password?" link. A reset link will be sent to your registered email. Click the link to set a new password.

If your account is locked or suspended, email support@1xx.asia or reach out via live chat. This is usually due to incomplete KYC verification or a policy violation.

After logging in, you can update your mobile number, email, and password from your profile settings. To change your registered name, contact support — KYC documents may be required.

KYC (Know Your Customer) is the identity verification process. You'll need to submit a copy of your National ID or passport when making a withdrawal. This ensures the security of your account and the legitimacy of financial transactions.

You must be at least 18 years old to register on 1xx. Creating an account for anyone under 18 is strictly prohibited. Responsible Gaming Page See.

Payments & Transactions

8

You can deposit via Mobile Pay, Nagad, Rocket, and bank transfer. All methods are fast and secure. For more details, Transactions Page See.

The minimum deposit amount varies by payment method. For mobile banking, it typically starts from 100 BDT. For the latest information, Transactions Page See.

Mobile banking withdrawals are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Completing KYC verification helps speed up the process.

Wait 5–10 minutes first. If the issue persists, email support@1xx.asia with your payment reference number or reach out via Live Chat. We'll verify and resolve it promptly.

Withdrawal limits and frequency vary by account level. For the latest limit details, Transactions Page or contact support.

Withdrawals are typically cancelled due to incomplete KYC verification, unmet bonus wagering requirements, or account issues. Contact support@1xx.asia to find out the exact reason.

Once your bet wins, the winnings are credited to your 1xx wallet instantly. You can withdraw them at any time or use them to place new bets.

After logging in, go to your account dashboard and find the "Transaction History" section to view all deposit and withdrawal records. Transactions Page for more details.

Bonuses & Promotions

6

A welcome bonus is automatically credited on your first deposit after registration. To see current bonus offers and terms, Bonus Page See.

Wagering requirements mean you must place bets using the bonus amount a set number of times before you can withdraw it. Each bonus has its own wagering requirement. For details, Bonus page available there.

Free bets are credited to your account automatically. When placing a bet, select "Free Bet" from the payment options. Free bets have an expiry date, so make sure to use them promptly.

Cashback offers return a portion of your net losses over a set period — usually on a weekly or monthly basis. Promotions page See.

Once a bonus expires, it will be automatically removed from your account. Make sure to meet the wagering requirements within the specified period after receiving a bonus.

Share your referral link with a friend. When they register through that link and make a deposit, you'll receive a referral bonus. For details, Bonus Page or Promotions page available there.

Betting & Odds

7

Log in, make a deposit, then Bet Page Go. Choose your preferred sport, select an event, enter the stake amount, and click the "Confirm Bet" button.

Live betting, or in-play betting, means placing bets on a match in real time as it unfolds. Odds change with every moment of the game. Bet Page Go to the Live tab to see all ongoing events.

1xx uses decimal odds. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 in total (BDT 150 profit) if you win. Higher odds mean higher risk. For detailed tips, Betting Tips Page।

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. If the cashout option is available, you can close your bet before the match ends.

Yes. With accumulator or parlay bets, you can select multiple events at once. Win all of them and your odds multiply, making for a much bigger potential payout.

If a match is cancelled or officially postponed, your full stake is typically refunded. For parlay bets, the cancelled event is removed and the remaining selections are settled as usual.

Bet limits vary by sport and market. The minimum bet is generally 10 BDT. The maximum limit is displayed individually for each event. For more details, Bet Page available there.

Security & Privacy

5

Log in and go to Profile Settings. Under the "Security" section, click "Two-Factor Authentication" and follow the instructions. Once 2FA is enabled, you'll receive an OTP on your mobile with every login.

Yes. 1xx uses 256-bit SSL encryption to keep all your data secure. We never sell your information to third parties. For more details, Privacy Policy See.

Change your password immediately and notify us at support@1xx.asia. Our security team will investigate the account and temporarily lock it if necessary.

Use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters. Never use your name or date of birth as a password.

You can view all active devices under the "Active Sessions" section in your profile settings. Click "Log Out" next to any unrecognized device to end that session.

Platform & App

5

Platform Page You can download the mobile app from there. Both Android and iOS versions are available, along with detailed installation instructions.

1xx runs smoothly on Chrome, Firefox, Safari, and Edge. For the best experience, use the latest version of your browser. It also works well on mobile across all major browsers.

Clear your browser cache and cookies, then refresh the page. Check your internet connection. If the issue persists, try a different browser or switch to mobile data.

Yes, live streaming is available for selected events. You need to be logged in with an active balance to watch. For more details, Platform Page available there.

Enabling push notifications on the mobile app gives you instant updates on live scores, odds changes, and bonus offers. Customize your notification preferences anytime from Settings.

Support & Contact

4

You can reach us via live chat (fastest), email at support@1xx.asia, or through the Support section in your account dashboard. We're available 24/7.

Yes, 1xx's support team provides service in Bangla. Bangla-speaking support agents are always available for users in Bangladesh.

Send a detailed complaint to support@1xx.asia. Attaching screenshots or supporting evidence will help us resolve your issue faster. We typically respond within 24 hours.

1xx believes in responsible betting. Responsible Gaming page Find full details on deposit limits, self-exclusion, and support. Contact us anytime.
Good to Know

About 1xx FAQ

1xx is a trusted online betting platform in Bangladesh, enjoyed by thousands of members every day. Whether you're new or a returning member, questions are bound to come up — this FAQ page covers the most common ones.

If you're having trouble registering, Registration page Check here. For login issues, Login Page For questions about bonuses and promotions, Bonus Page & Promotions page to start betting. Bet Page See.

Our goal is to make every member's experience smooth, safe, and enjoyable. If you can't find an answer here, reach out to us directly at support@1xx.asia.

For betting tips, Betting Tips page — expert tips to help you bet smarter.

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